Privacy Policy

Here is a privacy policy for TAIFOCUS Company Limited, an agricultural machines manufacturing company based in Dar es Salaam, Tanzania. This policy outlines how TAIFOCUS collects, uses, and protects customer information:


 

TAIFOCUS Company Limited Privacy Policy

Effective Date: Tuesday — January 14, 2025

At TAIFOCUS Company Limited, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy applies to all users of our website, customers, and others who engage with our products, including egg incubators, ice making machines, cold rooms (movable and immovable), eco-friendly stoves, and imported agricultural equipment.

By accessing or using our website, you agree to the collection and use of your information in accordance with this policy. Please read this Privacy Policy carefully to understand how we collect, use, and safeguard your personal information.

1. Information We Collect

We collect personal information that you provide to us directly, as well as data collected automatically through your interaction with our website and products. This information may include:

  • Personal Identification Information: Name, email address, phone number, company name (if applicable), billing and shipping address, payment details.
  • Product Information: Details of the products you purchase, request for information, or inquire about.
  • Usage Data: Information about how you use our website, products, or services, including IP address, browser type, operating system, and pages visited.
  • Transaction Data: Payment details and order history for processing purchases and providing customer service.

2. How We Use Your Information

We use your personal information for several purposes, including:

  • Processing Transactions: To complete and manage your purchases, including order processing, shipping, and invoicing.
  • Customer Service: To respond to your inquiries, resolve issues, and provide technical support for our products.
  • Marketing: To send promotional materials, newsletters, and product updates that may be of interest to you. You can opt-out of receiving these communications at any time.
  • Improving Products and Services: To analyze how our website and products are used, improve customer experience, and develop new products.
  • Compliance and Legal Obligations: To comply with applicable laws, regulations, and legal requests.

3. How We Protect Your Information

TAIFOCUS takes the privacy and security of your personal information seriously. We implement a variety of security measures to safeguard your personal data, including:

  • Encryption: We use secure encryption methods to protect sensitive information during transmission (e.g., credit card information) over the internet.
  • Access Controls: We limit access to personal data to employees and contractors who require it to perform their duties.
  • Regular Audits: We regularly audit our systems and practices to ensure the privacy and security of your data.

While we take every effort to protect your personal information, please be aware that no method of internet transmission or electronic storage is 100% secure, and we cannot guarantee absolute security.

4. Sharing Your Information

We do not sell, rent, or lease your personal information to third parties. However, we may share your information under the following circumstances:

  • Service Providers: We may share your information with trusted third-party service providers who assist with order fulfillment, payment processing, marketing, and customer support. These parties are obligated to keep your information confidential and use it only for the purposes of providing services to TAIFOCUS.
  • Legal Requirements: We may disclose your personal information if required to do so by law or in response to a valid legal request, such as a subpoena, court order, or governmental inquiry.

5. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your experience, analyze website traffic, and personalize content. Cookies are small text files stored on your device when you visit our website.

  • Types of Cookies:
    • Essential Cookies: These are necessary for the basic functioning of the website.
    • Analytics Cookies: These are used to track website usage and improve functionality.
    • Advertising Cookies: These help us deliver relevant advertisements to you based on your interests.

You can manage cookie preferences through your browser settings, though disabling cookies may affect your ability to use certain features of our website.

6. Your Rights and Choices

As a user of our website, you have the following rights regarding your personal information:

  • Access and Correction: You can request access to the personal information we hold about you and ask for it to be corrected or updated.
  • Opt-Out of Marketing: You can opt-out of receiving promotional communications from us at any time by following the unsubscribe instructions included in emails or by contacting us directly.
  • Deletion: You may request that we delete your personal data, subject to any legal or contractual obligations that require us to retain it.
  • Data Portability: You may request a copy of your personal information in a machine-readable format to transfer to another service provider.

To exercise any of these rights, please contact us using the information provided below.

7. Third-Party Links

Our website may contain links to external websites or third-party services that are not operated or controlled by TAIFOCUS. We are not responsible for the privacy practices or content of these external sites. We recommend reviewing the privacy policies of any third-party websites you visit.

8. International Data Transfers

If you are located outside of Tanzania and choose to provide information to us, please note that your information may be transferred to and stored on servers in Tanzania or other countries where TAIFOCUS operates. By using our website, you consent to the transfer and processing of your information in these locations.

9. Updates to This Privacy Policy

TAIFOCUS may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new Privacy Policy on our website with an updated “Effective Date.” Please review this policy periodically to stay informed about how we are protecting your personal information.

10. Contact Us

If you have any questions or concerns about this Privacy Policy, or if you wish to exercise any of your rights regarding your personal data, please contact us at:

  • Email: hello@taifocus.co.tz
  • Phone: +255 (0) 745 868 999
  • Address: Taifocus, Head Office
    Plot No. 34D, House NO. 4,
    Karume St., Tabata Shule, Dar es Salaam, Tanzania

This Privacy Policy ensures that TAIFOCUS is transparent about how it collects and uses personal data while maintaining a commitment to customer privacy.